Hired a licensed, bonded and insured contractor in Illinois to replace the roof on my house and garage. Had damage on the house from broken siding, broken gates tar on deck and siding, trampled and ruined plants. Also very sloppy workmanship... shingling over a hole in the roof, improper drip edge, waste of numerous supplies. To top things off the crew was drinking on the job and cat calling my 17 year old daughter saying “I’d like to “#%$&” that pretty little white thing”. When brought to the contractors attention he did fix a few things to try and appease me. Refused to offer or fix the plants and landscape, and refused to acknowledge any wrong doing with the drinking and cat calling, saying “boys will be boys”, and demanded final payment. I did make the final payment regrettably, in fear of 24% compounded late fees. What recourse to I have with a unsatisfied job?
The contract would have to be reviewed to determine the scope of the warranty as well as any other provisions that may be applicable, such as any potential limitation of liability clause. If you have a warranty claim and the contractor refused to honor the warranty then you would have to obtain estimates from another well qualified roofing contractor to identify the scope of the repairs and associated cost. If you present the scope of repairs to the original contractor and they still refused to honor the warranty, then your only option would be to file suit to recover the cost of the corrective work/repairs. The other behavior you describe, while clearly inappropriate, is not actionable.