We are a company that does remediation of property when there is a suicide, etc. This particular situation, someone committed suicide and called us for clean up. We always get homeowners insurance info from the owner and have them sign a consent for us to be paid by the insurance company. They gave us the company, which we called. We have the agent that has their insurance but the homeowner has to start the claim. We have called and left many messages for her to call as well as email her. She has never responded until we had you guys send a letter of intent to lien. We would like to know how we should respond to the email she finally sent back.
Your response will depend upon the content of her response. If she has refused to submit a claim and you have already performed some or all of the work, then you have options to legally compel her to pay for the services. The term of your service agreement will also affect your options to seek payment from her directly. Additionally, you want to make sure that you get your lien claim filed before the 90 day deadline from the last provision of services or materials.