I ordered windows in May. The project manager went against company policy and agreed to make Egress windows for my home. We agreed to terms in the contract. We were approved for financing to start the window process. He was fired in June for not following company policies. New project manager reached out to me to make addendum to repay me $3970 back, because they couldn’t complete the egress windows. I agreed. August 3rd windows were installed. Windows were missing vent covers. Notified project manager of issue with windows she said she would get me the vents. September I emailed the company for payment information. No reply to 3 emails. 4th email I received email back from the finance office on Oct 29th that my financing of the window project is about to expire and that the 2nd project manager was fired and they had lost my paperwork. Nov 2Nd I signed all paperwork and then on Nov 14th I received a letter saying that financing has failed and I owe them $24k for windows. If I fail to pay by Wednesday Nov 16th they would put a lien on my property. I tried to call them 3 times and emailed them. With no reply. What are my options? Thank you for any guidance. Dwayne Scott 19602 Smokey point blvd Arlington WA98223 Dscjv@yahoo.com