EMSER TILE
How a Tile and Stone Distribution Company Uses Levelset to Accurately Track Documents and Deadlines
Emser Tile is a leading tile and stone distribution company with 80 branch locations across 35 states. The company has been dedicated to providing exceptional service and quality products to its customers. Barry Dambrowski has been with Emser Tile for 19 years and currently heads up the credit team as the Director of Credit. Under Barry's leadership, Emser Tile has made significant strides in centralizing and streamlining their credit processes, particularly through their partnership with Levelset.
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The History
Emser Tile partnered with Levelset in 2015, driven by several pain points with their previous providers. They faced challenges with national vendor service, inconsistent pricing for filing documents, and a lack of standardization. The high costs and manual processes for tracking documents and projects led to missed deadlines and inefficiencies. Emser Tile needed a solution that could handle their scope of operations and provide a standardized, cost-effective service.
The Changes
Since partnering with Levelset, Emser Tile has seen substantial improvements in their credit process management. Levelset has enabled them to manage and organize a portfolio of national projects across many states efficiently. They no longer miss deadlines, and the ability to have a full-service provider that assists in managing and filing documents has been invaluable. Levelset’s solutions have centralized information, allowing Emser Tile to track documents and deadlines accurately and in one place.
Results and Impact
The impact of Levelset on Emser Tile’s operations has been profound. By streamlining the lien process and securing rights, Emser Tile has been able to extend credit and grow revenue. The ability to secure jobs through liens has allowed them to help customers and increase sales. The centralized information and efficient management of deadlines have significantly improved the team’s efficiency.
One of the major time-consuming processes in lien management is adjusting deadlines based on when products are shipped or services are delivered. Previously, this required manual cross-referencing and adjustments in their ERP system, taking up 20-30 hours a month. With Levelset’s project clustering feature, this manual work has been eliminated. The system automatically updates deadlines based on keywords and matches invoices, saving considerable time and reducing the risk of errors.
Emser Tile has also benefited from the responsive support provided by Levelset. The partnership has been collaborative, with Emser Tile’s feedback being valued and often incorporated into the product. This level of support and the continuous improvement of Levelset’s solutions have contributed to a strong, effective partnership that has significantly benefited Emser Tile’s business operations. Levelset has played a crucial role in helping Emser Tile centralize its credit process, manage notices more effectively, and ultimately grow their business. The improvements in efficiency, the ability to extend credit securely, and the reduction in manual processes have all contributed to Emser Tile’s success.
“The level of support is great and people are responsive – it’s been a partnership where feedback is valued and we have seen a lot of things we've asked for get brought into the product."
Barry Dambrowski
